We’re currently going through our entire inventory, updating our shipping weights on individual products with more accurate numbers. Previously the variations on some of our older products (those that had been around the longest) either had simple estimations of weights on size variations, or sometimes one default weight applied to all variations. This largely came about because in the early days we didn’t know what the heck we were doing, and some of our procedures back in those days didn’t serve us well.
Honestly, since we offer Free Shipping to our customers in the United States, this has never been much of an issue. Most of our customers take advantage of our Free Shipping. But relatively recently the United States Postal Service has changed the way they estimate shipping fees, almost doubling their fees on some weight classes, and this has presented us with certain obvious problems.
Primarily, the shipping weights and changes in USPS fees affect International customers, but it also affects our customers in the U.S. who prefer Priority or Express shipping. It is with that in mind that we’ve undertaken the Herculean task of updating every single one of our listings, comprising over 22,000 variations of sizes and colors. If USPS is going to charge more, we are determined that our customers will not pay a penny more in Priority, Express and International shipping costs than is necessary.
Most of our U.S. customers who elect for Free Shipping will notice no difference in their prices and shipping costs. But the updates should help those customers who prefer Priority and Express shipping, as well as our International customers who have especially seen their USPS shipping fees rise dramatically because recent USPS changes.
As ever, we thank you for your support and patience. We look forward to serving you for many more years to come, and apologize for any inconvenience the recent changes in USPS shipping fees may have caused you. We’re a small company with limited resources, but when there’s a problem we try to get right on it.
~ Victoria, the Head Floozee